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Retail store manager
Retail store manager 
| Retail store manager | |||||
| Job viewed | 46 times | ||||
| Date posted | 28 Feb. 2009 - 19:35 | ||||
| Job title | Retail store manager | ||||
| Job description | My client is a small independent Travel Agent who is looking for an Office manager to join a successful team. You must be a highly motivated, organised and confident individual with good listening skills and have strong Sales orientation, Your role will be to manage and develop the operation team, maintain close relationship with the staff, maintaining team spirit and have a real will to succeed.
You must be able to identify, initiate training where needed, prepare performance developments reports for appraisals. Develop the team to achieve sales and targets. Therefore good communication skills are a must. Their main role will be generating and developing new business, identifying new markets and marketing opportunities. Sourcing new business, following up, generating and developing new business in a manner to increase turnover and maximizing revenues. You will also be required to help, develop and implement the annual plan, arrange budgets and provide financial information for Management. Liaise with ABTA, ATOL and IATA and major Airlines. The duties are as follows. * Planning and organising daily work procedure * Day to day operational duties to make sure office is running efficiently. (I.e. booking deadlines, final payments, fares updates, lunches, messages, post, rota, stationary, refunds etc). * Opening and closing office on occasions. * Leading by example * Dealing with one 2 one weekly * Coaching staff members * Liaising with staff at all levels * Staff training and development plans- Identifying, initiating Training for staff. In all areas, Including Insurance, customer care, Sales techniques. * Staff appraisals * Conducting Staff meetings * Advising staff on new fares, new procedure, new hotels and contracts * Redeveloping and supporting staff to achieve targets * Preparing performance reports * Setting tasks for staff * Setting staff incentives and targets * Dealing with customer complaints * Negotiating contracts with Airlines, Hoteliers, Tour Operators * Sourcing and developing new business * Making sure ABTA, ATOL, BSP, Insurance deadlines are met. * ABTA, ATOL, Insurance compliance returns. * Preparing spreadsheets * Preparing reports for Management * Preparing reports for Airlines * Balancing ledgers daily and weekly. * Knowledge of Excel, Amadeus and understanding SAGE. * Knowledge of budgets, cost accounting and Cash flow projections * Implementing and maintaining the health and safety procedure for the company * Initiating and implementing marketing campaigns, promotions, advertising, and mail shots. * Website monitoring and maintaining To apply for this role please call Barry on 0207 347 5050 or email barry@traveltraderecruitment.co.uk |
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| Job type | Full-time | ||||
| Salary | £23000 - £25000 per annum | ||||
| How to apply | This role requires someone who strives to be an over achiever who is able to efficiently run the office, show initiative and demonstrate a high level of customer service. | ||||
| Company information |
Travel Trade Recruitment - Company website: http:// |
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| Contact information |
Barry Rising Telephone: 0207 347 5050 E-mail: barry@traveltraderecruitment.co.uk |
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