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Job feeds Housing Benefit training Course for Customer Services Visiting Officer Roles (South London)
Job feeds Housing Benefit training Course for Customer Services Visiting Officer Roles (South London) 
| Housing Benefit training Course for Customer Services Visiting Officer Roles (South London) |
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r stride into working in the stable and dynamic public sector as a Revenues and Benefits Adminstrator to work as Customer Services Visiting Officer. The course to achieve this is (Housing Benefit Council Tax Benefit Administration) which is delivered by experienced Consultants giving you the practical day to day feel of what happens in this working environment as a Customer Services VisitingOfficer. Housing Council Tax Benefit helps pay rent for people who are Unemployed and Low income earners. You are going to be able to administer this task at the end of the course. You will be taught how to Administer Hb Claims when a claim is made gathering all revelant information for the claim to be assessed. You will be taught the Customer Service Visitng Officer techniques of gathering all information required from Customers either from Front Line duties (Customer Services Officer Visiting (Visiting Officer) or by writing for specific information to the Customer. You will also be able to work in the following roles within Local Authorities Housing Associations Neighbourhood Housing offices as Direct Lettings Officer Pre-assessment Officer Liaison offcer Investigations Assistant Procurement Officer. Learning Outcomes At the end of this course students will be able to- Demonstrate understanding of the structure of the social welfare system Analyse the welfare administration framework Calculate the housing benefit and council tax benefit entitlement for various clients Provide advice and counselling on council tax and housing benefit related issues Demonstrate understanding of the welfare appeals system Target Audience and Students Profile You will be taught the skills and inside information that other candidates do not have so you can still win the best jobs even if other candidates have more experience than you do. Employers want to know that you really understand the detail and that you can calculate the figures manually. We want you to get the job you are looking for as quickly as possible. This workshop will achieve these aims This course is suitable for those who are new to housing benefit and welfare benefit and for those who already have previous experience. It is also suitable for those who are interested in making a career move into housing benefit and council tax benefit administration. Topics covered Housing Benefit Course Contents Part one Introduction Social Welfare & Structure of the Department for Work & Pensions Administration and Classification of benefits Introduction to National Insurance Contributions Overview and background to Housing Benefit (Hb) and Council Tax Benefit (Ctb) Define customer service Reputation of the organisation Procedures Part two Administration of the Benefits Who is entitled to benefit? The Claimant s household Making a claim Effective claims Determination notification and payment Benefits affecting Hb and Ctb Impression and image Delivery Handling problems Development and improvement Part three Housing Benefit Council Tax Benefit Calculation Maximum Housing Benefit Council Tax Benefit Eligible Rent and Ineligible Rent Applicable amount Income and capital Jsa Is Claimants Claimants on other benefits Employed earners Claimants with non-dependents Interview and assessment questions Health safety and security Data protection Legislation Entry Requirements There are no formal qualifications required for this course. Students should be able to cope with intensive training. Qualification Edi Level 2 Certificate in Customer Service (Housing. Course Fee £300.00 (20 Discount for Unemployed subject to confirmation of status) Instalmental payments are welcome full payment to be made by the end of the course. Weekends Four consecutive Saturdays starting 22.05.10. Course runs every month of the year. Time10.00am to 5.00pm Please contact us on 020 8857 8554 07956 998 488 07533 815 096 You can enrol (by completing the enrolment form) on our website w.badleservicesltd.co.uk to secure your place or replying to ad Date posted: 23. Apr. 2010. - 14:54 |
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